GuardianSupport
Email us at hello@guardian-app.xyz and we will get back to you.
In an emergency, call 999. Guardian cannot contact emergency services for you.
Common questions
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, then Guardian, then Cancel. Apple manages all subscriptions. For a refund, visit reportaproblem.apple.com.
I want to restore my purchase on a new phone.
In Guardian, tap Restore on the subscription screen. Use the same Apple ID you bought with.
An alert was wrong, late or missing.
Guardian shows what its sources report, and sources can be late or incomplete, so some things never appear. If you think a report is wrong, email us with the place and the time and we will look into it.
What information do you keep about me?
Guardian creates a guest account automatically. Saved-place labels, any loved-one names you enter, coordinates, alert settings, device information and subscription status are linked to that account on our servers. See the privacy policy for the details.
How do I delete my account or information?
Email hello@guardian-app.xyz to request deletion. We may need your Guardian account or device ID to find your records and verify the request. Deleting the app alone does not delete information on our servers, and deleting your account does not cancel an Apple subscription. To stop subscription renewal, use iPhone Settings › your name › Subscriptions › Guardian.
Where do the reports come from?
Guardian uses publicly available data. Every report shows its source.